Terms and Conditions
Potenza Building Materials Ltd. – Terms & Conditions
- Effective Date: 1-Sep-2022
- Last Updated: 5-Jan-2025
1. Introduction
Welcome to Potenza Building Materials Ltd. (“Company”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website www.potenza-uk.net and the purchase of our products and services.
By accessing or using our website and services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.
Welcome to Potenza Building Materials Ltd. (“Company”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website www.potenza-uk.net and the purchase of our products and services.
By accessing or using our website and services, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.
2. Company Information
- Company Name: Potenza Building Materials Ltd.
- Registered Office: 4th Floor, 18 St. Cross Street, London, England, EC1N 8UN
- Company Registration Number: 13786257
- Email: info@potenza-uk.net
- Phone: +44 7 360 787138
- ICO Registration Number: ZB874132
Potenza Building Materials Ltd. is registered with the Information Commissioner’s Office (ICO) and complies with the UK GDPR & Data Protection Act 2018.
3. Use of Website
- You agree to use our website only for lawful purposes.
- You must not misuse our website (e.g., hacking, spamming, distributing malware).
- We reserve the right to suspend or terminate access if you violate these terms.
4. Product Orders & Payments
- Orders placed on our website or via other sales channels are subject to availability.
- Prices listed on our website exclude VAT and shipping fees, unless stated otherwise.
- Payments must be made via approved payment methods (e.g., Stripe, PayPal, Bank Transfer).
- We reserve the right to reject or cancel orders due to:
- Pricing errors
- Stock unavailability
- Suspected fraudulent activity
5. Delivery & Shipping
- Estimated delivery times are provided but not guaranteed.
- We are not responsible for delays caused by third-party couriers or force majeure events (e.g., strikes, weather conditions).
- Customers must provide accurate delivery details. Incorrect addresses may lead to additional charges.
6. Returns, Refunds & Cancellations
- Returns Policy:
- Returns of correctly delivered stock items may incur handling charges.
- Correctly supplied non-stock items and printed goods may not be returned.
- Any return requests must include the invoice number and date.
- Non-Returnable Items:
- Customized or made-to-order products
- Items damaged due to improper use
- Order Cancellation:
- Orders can be canceled before dispatch for a full refund.
- If the order has already been shipped, you must return it following our returns policy.
7. Warranty & Liability
- Our products are covered under [Insert Warranty Period] warranty for manufacturing defects.
- Warranty does not cover:
- Normal wear and tear
- Accidental damage or misuse
- Modifications made by the customer
- Claims for Shortages or Damage:
- Any damage must be reported to the driver immediately.
- The correct number of parcels must be checked at the time of delivery and signed for accordingly.
- No claims will be accepted if the goods are signed for without a note of damage or shortage.
- Risk of damage or loss of goods passes to the buyer immediately upon delivery.
- Property in the goods remains with us until full payment is received.
- If payment is not made, we may reclaim goods from the buyer’s premises.
8. Data Protection & Privacy
- We collect and process personal data in line with UK GDPR
- Full details on how we handle data are available in our Privacy Policy[Insert Link]
- Customers have the right to request access, modification, or deletion of their personal data via a Data Subject Access Request (DSAR).
- ICO Registration:
Potenza Building Materials Ltd. is registered with the Information Commissioner’s Office (ICO) under registration number [Insert ICO Number]. We comply with UK GDPR and the Data Protection Act 2018 to ensure your data is handled securely.
For more information, visit the ICO Website.
9. Intellectual Property
- All content on this website (e.g., text, images, logos, software) is owned by Potenza Building Materials Ltd. or its licensors.
- You may not copy, reproduce, or distribute any content without written permission.
10. Third-Party Links
- Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of these external websites.
11. Limitation of Liability
- Potenza Building Materials Ltd. is not liable for any indirect, incidental, or consequential damages (e.g., loss of profits, business interruptions).
- We do not guarantee our website will be error-free or uninterrupted.
12. Force Majeure
We are not liable for failure to fulfill obligations due to events beyond our control, including:
- Natural disasters
- Government restrictions
- Strikes or supply chain disruptions
13. Changes to Terms & Conditions
- We reserve the right to update these Terms & Conditions at any time.
- Changes will be posted on our website, and continued use implies acceptance.
14. Changes to Terms & Conditions
- These Terms & Conditions are governed by UK law.
- Any disputes will be subject to the exclusive jurisdiction of UK courts.
15. Contact Us
For questions or concerns regarding these Terms & Conditions:
- Email: info@potenza-uk.net
- Address: 4th Floor, 18 St. Cross Street, London, England, EC1N 8UN
- Phone: +44 7 360 787138
- Approved by: Khuzamah Ghanem
- Review Date: 05-January-2025