Our contact details

Potenza Building Materials Ltd.

Address:4th Floor, 18 St. Cross Street, 4th Floor, 18 St. Cross Street,
London, England, EC1N 8UN

Phone Number: +44 7 360 787138

E-mail: info@potenza-uk.net

The type of personal information we collect

We currently collect and process the following information:

  • Personal Information: Name, email address, phone number, Company Name , Company Registration Number ,and billing / shipping address.
  • Account Information: Username, password, and other account details.
  • Payment Information: Credit or debit card details, which are processed securely by Stripe.
  • Transaction Information: Order details, purchase history, and delivery preferences.
  • Technical Information: IP address, browser type, device information, and usage data from cookies and analytics tools

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We use the information that you have given us in order to:

  • To Provide and Process Orders: To fulfil your orders, process payments through Stripe, and provide customer support.
  • Account Management: To allow you to create and manage your account, including tracking orders and managing preferences.
  • Customer Service: To respond to your inquiries, provide customer support, and resolve any issues with your account or orders.
  • Marketing: If you have opted-in to receive marketing communications, we may send you emails about new products,
    promotions, or offers.
  • Legal Obligations: To comply with legal obligations, such as tax and accounting requirements.

How We Share Your Information

We may share your personal information with third-party service providers and partners for the following reasons:

Payment Processing (Stripe): When you make a payment, we share your payment information (e.g., credit card details) securely with Stripe for processing payments. Stripe processes payments in accordance with their Privacy Policy.

Shipping Providers: We may share your shipping information with third-party courier and delivery services to fulfill your orders.

Website Services: We may share your information with website hosting, maintenance, and technical support providers, all of whom are contractually obligated to keep your data secure.

Legal Requirements: We may disclose your information if required by law or to protect our legal rights.

How we protect your personal information

We use appropriate technical and organizational measures to protect your personal data, including:

  • SSL Encryption: All sensitive information (e.g., payment details) is encrypted using SSL technology to ensure secure transmission over the internet.
  • Password Protection: Your account is protected by a secure password. Please keep your password confidential and notify us immediately if you suspect any unauthorized access to your account.
  • Secure Payment Processing: Payment information is processed by Stripe, a trusted third-party payment processor, and is never
    stored on our servers.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You
can do this by contacting info@potenza-uk.net
(b) We have a contractual obligation.
(c) We have a legal obligation.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify
personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@potenza-uk.net , Phone: +44 7 360 787138 or
postal address : 4th Floor, 18 St. Cross Street, 4th Floor, 18 St. Cross
Street, London, England, EC1N 8UN , if you wish to make a request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our Website. Cookies help us remember your preferences, track your shopping cart, and analyze website traffic. You can manage your cookie preferences through your browser settings.

For more information about how we use cookies, please review our [Cookie Policy].

How Long We Retain Your Data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. For example, we may retain transaction details for tax and accounting purposes.

Third-Party Websites

Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, services, or legal obligations. We will notify you of any significant changes by posting the updated notice on our Website. The date of the latest revision will be indicated at the top of this page.

Important Notes:

  • Review the Data Processing Agreement with Stripe: When using Stripe to process payments, ensure you have a Data Processing Agreement (DPA) with them, as required by GDPR.
  • Cookie Consent: You should have a Cookie Consent Banner on your website to comply with the ePrivacy Regulations, particularly if you’re using non-essential cookies (e.g., for analytics or marketing).

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@potenza-uk.net.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk