Frequently Asked Questions
Popular questions
What is Potenza?
Potenza is an online furniture store offering high-quality, stylish, and durable furniture for homes and offices. We prioritize craftsmanship and customer satisfaction.
Where is Potenza located?
Potenza operates exclusively online, allowing us to serve customers nationwide with seamless delivery to your doorstep.
Orders and Payments
How can I place an order?
Browse our website, select the furniture you like, add it to your cart, and proceed to checkout. You’ll receive an order confirmation via email once your purchase is complete.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and direct bank transfers. All transactions are secure and encrypted.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Please contact our customer support team immediately to process your request.
Shipping and Delivery
Do you offer nationwide shipping?
Yes, we deliver to all major cities and towns within the country. Remote areas may have extended delivery times.
How long does delivery take?
Delivery times vary based on your location and the product. Standard delivery takes 7-10 business days. Custom or bulk orders may take longer.
How much does shipping cost?
Shipping costs depend on the size and weight of your order. Exact charges are calculated during checkout.
Returns and Refunds
What is your return policy?
We offer a 14-day return policy for most items. Products must be unused, in their original packaging, and accompanied by proof of purchase. Custom-made items are non-refundable unless defective.
How do I initiate a return?
Contact our customer support team with your order details and reason for return. We’ll guide you through the process and provide a return shipping label.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item and verify its condition.
Product Information
Are your furniture pieces customizable?
Yes, many of our products can be customized in terms of size, color, and material. Check the product page for customization options or contact us for assistance.
Do you offer assembly services?
Yes, we offer optional assembly services at an additional cost. You can add this service during checkout.
Customer Support
How can I contact Potenza?
You can reach us via email at support@potenzafurniture.com or call our customer service hotline at +1 (800) 555-1234. Our team is available Monday to Friday, 9 AM to 6 PM.
Do you offer bulk discounts?
Yes, we provide special discounts for bulk orders. Contact our sales team for more information.
Promotions and Discounts
How can I stay updated on your promotions?
Subscribe to our newsletter and follow us on social media for the latest updates on sales, discounts, and new arrivals.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
Security and Privacy
Is my personal information secure?
Yes, we prioritize your privacy and use advanced encryption methods to secure all transactions and personal data. Read our Privacy Policy for more details.
Will you share my information with third parties?
No, we do not share your personal information with third parties without your consent.