(I) Conclusion of Contract
For goods not in stock, the customer is bound by the purchase order (contractual offer) for four weeks.
Upon the expiry of this period, the contract is deemed formed unless Potenza has declined the offer in writing.
Notwithstanding the above, the contract shall be formed earlier than four weeks if:
• Both parties sign the contract,
• Potenza accepts the purchase order in writing, or
• Potenza accepts advance payment of the purchase price.

(II) Prices
All prices are inclusive of VAT.
Special services or work not included in the purchase price, such as decorative work, will be invoiced separately and are due upon delivery or acceptance. This includes any additional filler panel work requested by the customer.
Delivery charges vary based on the district and order amount. Any additional expenses arising from a change in the shipping method or address requested by the customer will be invoiced separately.

(III) Proviso to Make Unilateral Changes
Series production furniture is sold as per sample or illustration. Display pieces will not be delivered unless specifically agreed upon at the time of contract formation.
Quality claims will be accepted only within the standard practices for goods in the same price range.
Natural variations in wood grain, color, leather, textiles, and measurements are considered acceptable and within trade usage norms.

(IV) Installation
If Potenza has doubts regarding the suitability of walls for wall-mounted furniture, the customer will be informed before installation.
Potenza staff are not authorized to perform work beyond the scope of the contract. Any additional work requested by the customer will not affect the contractual obligations of Potenza.

(V) Delivery
Delivery or dispatch will include packing to the customer’s first lockable door, provided lorry access and unloading are guaranteed.
Special packing or shipping methods requested by the customer will incur additional charges.
Goods will be delivered within 15 working days following the encashment of full payment.

(VI) Delivery Period
If Potenza is unable to meet the agreed delivery period, the customer must grant an appropriate extension. If delivery does not occur within this extended period, the customer may cancel the contract.
Delays caused by unforeseen events, such as strikes, lockouts, or force majeure, will extend the delivery period accordingly.
The customer may cancel the contract if written notice is provided and the delivery does not occur within a reasonable extension period after such notice.

(VII) Reservation of Title
Goods remain the property of Potenza until all contractual obligations are fulfilled.
If goods are delivered to a third party, the customer must safeguard Potenza’s ownership rights and notify the consignee of this reservation of title.
The customer must notify Potenza of any changes in the location of the goods or third-party claims, such as seizures, without delay.

(VIII) Passing of Risk
For goods delivered by Potenza or its appointed carrier, the risk transfers to the customer upon delivery.
For goods collected by the customer or their appointed carrier, the risk transfers upon handover at Potenza’s premises.

(IX) Default in Taking Delivery
If the customer fails to take delivery after an appropriate written extension, Potenza reserves the right to cancel the contract or seek compensation.
The customer is liable for storage costs if the delay exceeds one month.
Potenza may claim 25% of the purchase price as compensation unless the customer can prove lesser losses. For custom orders, Potenza reserves the right to claim higher compensation if proven.

(X) Cancellation of Contract
Potenza reserves the right to cancel any order within 72 hours and issue a full refund as per its regular refund process.
Potenza is not obligated to deliver if production ceases or if force majeure events prevent delivery. In such cases, Potenza will promptly notify the customer and refund payments.
Potenza may cancel the contract if false information jeopardizing its claims is provided by the customer or if insolvency proceedings are initiated against the customer.
Goods ordered by the customer cannot be canceled. If canceled, a 10% cancellation fee applies, and 90% of the amount will be refunded as per the regular refund process.